FAQ

Can I adjust the size of the bracelet to fit my wrist?

Yes, there are removable links near the clasp. These links are held in with friction pins. Links can be removed at home using a small pin tool included in the item’s packaging, or at any jewelry/watch repair shop near you. 

 

When will my order ship?

Orders of in stock items will be shipped 3-6 business after purchase. Made to order products will be shipped in 4-8 weeks. If there is an issue with the shipping timeline please contact us at info@alabaster.industries

 

How do I care for my watch?

Care for it as a piece of jewelry. Wear it gently and store it in a cool dry environment. It may need occasional polishing to avoid tarnish/oxidation. This can be done with a silver cloth or by applying a small amount of silver polishing compound and buffing it off with a soft microfibre cloth.

 

Is my watch water resistant?

Yes, each watch is water resistant. They are not designed to be exposed to or submerged in water, especially not at depth. 

 

Do you do custom or personalized orders?

For interest in custom orders please contact us directly at Info@alabaster.industries

 

Product Issues:

Alabaster seeks to have every one of its items live a long life. If there are any issues with your order please contact us at info@alabaster.industries and we will do everything possible to fix your item.