FAQ

 

Can I adjust the size of the bracelet to fit my wrist?

Yes, there are removable links near the clasp. These links are held in with removable pins. Links can be removed at home using a small pin tool included in the item’s packaging, or at any jewelry/watch repair shop near you. 

 

When will my order ship?

Orders of in stock items will be shipped 3-6 business days after purchase. Made to order products will be shipped in 4-8 weeks. If there is an issue with the shipping timeline or if you would like to request a specific delivery date, please contact us at info@alabaster.industries

 

How do I care for my watch?

Care for it as a piece of jewelry. Wear it gently and store it in a cool dry environment. silver watches without rhodium plating may need occasional polishing to avoid tarnish/oxidation. This can be done with a silver cloth or by applying a small amount of silver polishing compound and buffing it off with a soft microfibre cloth.

 

Is my watch water resistant?

Yes, each watch is water resistant to the trials of daily life. They are not designed submerged in water, especially not at depth. 

 

Do you do custom or personalized orders?

For interest in custom orders please contact us directly at Info@alabaster.industries

 

Product Issues:

Alabaster seeks to have every one of its items live a long life. If there are any issues with your order please contact us at info@alabaster.industries and we will do everything possible to fix your item.

 

what will import duties be and who is responsible for 

Import duties, taxes, and charges are not included in the item price. These charges will be calculated depending on the area of purchase and are the buyer's responsibility. Please be aware that customs fees will either be added during checkout or upon reception based on the customer’s selection.